Energy-Tec | Client Services Officer
698
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Employment

Client Services Officer

(CSO)

We are seeking a Client Services Officer (CSO) to join our operations department in providing quality support and assistance to a fast-paced team. Utilising our own billing system, your core responsibilities will be to reconcile utility accounts (electricity, gas, and water) across the retail, commercial, and strata property sector. Ultimately generating a range of quality reports, account statements for tenants/occupants, and other data for our customers.

 

Job Description and Purpose: CSO

  • Preferably more than 2 years’ experience within the retail energy industry and/or the commercial property sector
  • A sound knowledge of energy metrics, metering, and utility billing processes is desirable
  • Strong understanding of the management structures within the commercial office, retail, and strata property sector
  • A basic understanding and knowledge of Embedded Networks is desirable
  • The ability to manage and work with complex data with a high level of accuracy and data entry
  • Maintain customer service standards and continuously build a professional rapport with our customers via phone and email
  • Strong and effective communication skills is required both verbal and written.
  • Intermediate to advanced Microsoft Excel, Word, Access skills and experience in producing accurate reports
  • Experience with CRM and other software will be an advantage.
  • Capability to work in a fast-paced environment with productivity targets and established key performance indicators.
  • An ability to multi task with a high level of initiative and attention to detail is a must